A
Brazilian turned to social networks to report their --nothing
pleasant-- experience with Airbnb, online service of temporary rental
housing.
Natalia Oliveira Vasconcelos would have resorted to the platform to
find an apartment to host it during his participation at the Berlin
Marathon in Germany. But the decision, she said, eventually yielding a loss added more than 12,000 euros (US $ 48,000).
She then questioned about the Airbnb insurance, but got no response. The UOL Technology, the company said it is only safe for the host offering the apartment and that damage caused to tenants are evaluated case by case.
"They entered the apartment and took all the valuables. An injury added more than 12,000 euros. They left some money and all documents. I believe I that it should not need to contact the authorities and the theft took larger", described the young in the post published on Facebook, that in less than 24 hours, reached 10,000 tanned and almost 11,000 shares.
According to Natalia, the apartment had no sign of forced entry and the perpetrator would have selected only those items of value, such as handbags, clothing, sunglasses and pashminas (scarves). "When contacting 'agent' indicated by Airbnb, this informed us that stayed in the apartment the afternoon to check the Wi-Fi - hours before the robbery," says the Brazilian, who added he had not warned that the device was not working. "His only answer, with no thought was, please contact Airbnb and ask for insurance."
Natalia said he had registered a police report with local police and contacted the site. "To our surprise, the Airbnb took 2 weeks to say 'sorry', but there is nothing they can do," he emphasized with indignation. The break-in occurred on September 26, 2015. The Brazilian traveled to the country along with three other friends.
The reported Airbnb offer a warranty program to the Host, which covers up to $ 1 million (about US $ 3.7 million) in damages caused by guests to the property. There is, however, no pre-established support for guests who may have damage to the accommodation. Such cases, according to a spokesperson for the company in Brazil, are rarer and analyzed separately.
About Natalia experience the site said: "We have a team dedicated to Trust and Security, with over 250 people who race against time to protect our community This case is being thoroughly investigated and our team is already in contact. with the guest to provide the necessary support in occurred. "
IMCAS 2016
She then questioned about the Airbnb insurance, but got no response. The UOL Technology, the company said it is only safe for the host offering the apartment and that damage caused to tenants are evaluated case by case.
"They entered the apartment and took all the valuables. An injury added more than 12,000 euros. They left some money and all documents. I believe I that it should not need to contact the authorities and the theft took larger", described the young in the post published on Facebook, that in less than 24 hours, reached 10,000 tanned and almost 11,000 shares.
According to Natalia, the apartment had no sign of forced entry and the perpetrator would have selected only those items of value, such as handbags, clothing, sunglasses and pashminas (scarves). "When contacting 'agent' indicated by Airbnb, this informed us that stayed in the apartment the afternoon to check the Wi-Fi - hours before the robbery," says the Brazilian, who added he had not warned that the device was not working. "His only answer, with no thought was, please contact Airbnb and ask for insurance."
Natalia said he had registered a police report with local police and contacted the site. "To our surprise, the Airbnb took 2 weeks to say 'sorry', but there is nothing they can do," he emphasized with indignation. The break-in occurred on September 26, 2015. The Brazilian traveled to the country along with three other friends.
The reported Airbnb offer a warranty program to the Host, which covers up to $ 1 million (about US $ 3.7 million) in damages caused by guests to the property. There is, however, no pre-established support for guests who may have damage to the accommodation. Such cases, according to a spokesperson for the company in Brazil, are rarer and analyzed separately.
About Natalia experience the site said: "We have a team dedicated to Trust and Security, with over 250 people who race against time to protect our community This case is being thoroughly investigated and our team is already in contact. with the guest to provide the necessary support in occurred. "
IMCAS 2016
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